FAQ & Site Guide
FAQ & Site Guide
Welcome to the SoSocial FAQ & Site Guide. Find answers to common questions about using our templates, navigating the site, and getting the most from your subscription.
Getting Started
What is SoSocial?
SoSocial is a premium template marketplace designed specifically for real estate professionals. We provide professionally-designed Canva templates for social media posts, reels, stories, print assets, and more—all tailored for real estate marketing.
Who is SoSocial for?
SoSocial is perfect for:
- Real estate agents and brokers
- Real estate marketing professionals
- Property managers
- Real estate teams and agencies
- Anyone in the real estate industry looking to elevate their marketing
Do I need design experience?
No! Our templates are designed to be user-friendly and easy to customize in Canva, even if you've never designed anything before. Simply open the template, add your content, and you're ready to go.
Browsing & Finding Templates
How do I search for templates?
You can find templates several ways:
- Browse by Category - Use the category menu on the homepage to browse collections like Social Media Posts, Reels & Stories, Print Assets, Carousel Posts, and Seasonal/Holiday content
- Search Bar - Type keywords like "listing", "open house", "market update", or "Christmas" to find specific templates
- Browse All Templates - View all available templates sorted by newest or browse by specific asset type
- Collections - Browse curated collections like "Free Templates", "Thanksgiving", "Christmas", or "Market Updates"
What's the difference between templates and images?
- Templates are editable Canva files where you can customize text, colors, images, and design elements
- Images are pre-designed graphics you can use as-is or with minimal customization (like stock photos or backgrounds)
Look for the image badge icon on the bottom-left of product cards to identify image assets.
What are the different template types?
- Social Post - Single square image perfect for Instagram/Facebook feed posts
- Carousel Post - Multi-slide posts that users can swipe through (great for storytelling)
- Reel/Story - Vertical video format for Instagram Reels, Stories, or TikTok
- Print Asset - Flyers, postcards, door hangers, and other printable materials
- Graphic Asset - Versatile graphics that can be used across multiple platforms
How do I filter by template type?
When browsing templates, you can filter by:
- Asset type (Social Post, Reel, Carousel, Print Asset)
- Category (Listings, Open House, Market Updates, Holidays)
- Price (Free or Premium)
Why don't I see all the templates when browsing?
Make sure you're viewing "All Templates" rather than a specific category. Some templates may be tagged in specific collections and won't show up in general browsing unless they have the "all" tag.
Using Canva with SoSocial Templates
Do I need a Canva account?
Yes! All our templates are designed for Canva. You'll need a free or paid Canva account to edit and customize them.
Don't have Canva yet? Sign up for free at canva.com
Do I need Canva Pro?
Most templates work with a free Canva account, but some templates may use premium Canva elements. A Canva Pro subscription gives you access to millions of premium photos, graphics, and features.
How do I open a template in Canva?
- Click on the template you want to use
- Click the "Canva Template URL" link in the product details
- The template will open directly in Canva
- Click "Use Template" or "Customize" to make it your own
- Edit text, images, colors, and any other elements
- Download or share your customized design
Can I save templates to my Canva account?
Yes! Once you open a template in Canva, you can save it to your Canva account and access it anytime. We recommend creating folders in Canva to organize your SoSocial templates.
Can I use templates on mobile?
Absolutely! Canva has excellent mobile apps for iOS and Android. You can edit and customize templates right from your phone or tablet.
Free vs Premium Content
What's included in free templates?
Free templates give you access to a curated selection of high-quality designs at no cost. Simply create an account and download them instantly.
What's included with a premium subscription?
Premium subscribers get:
- Access to our complete template library
- All seasonal and holiday collections
- Weekly new template releases
- Exclusive designs not available for free
- Market update templates
- Priority support
How much does a subscription cost?
Pricing varies by plan. Check our pricing page for current subscription options. We offer monthly and annual plans.
Can I cancel my subscription anytime?
Yes! You can cancel your subscription at any time with no penalties. Your access will continue until the end of your billing period.
Template Usage & Customization
How do I customize a template?
- Open the template in Canva via the template URL
- Click on any text to edit it with your information
- Replace images by clicking on them and uploading your own
- Change colors to match your branding
- Add or remove elements as needed
- Download when you're happy with your design
What can I customize?
You can customize virtually everything:
- Text (change wording, fonts, sizes, colors)
- Images (replace with your own photos)
- Colors (match your brand colors)
- Layout (move elements around)
- Add your logo or branding
Can I use templates for multiple projects?
Yes! Once you purchase or download a template, you can use it for unlimited projects for your real estate business.
Can I share templates with my team?
Your license allows you to use templates for your business, but each team member should have their own SoSocial account. Templates cannot be redistributed to others.
Can I use templates for my clients?
Yes! If you're a marketing professional or agency working with real estate clients, you can use our templates to create content for them.
Account & Subscription
How do I create an account?
Click "Sign Up" or "Create Account" in the top navigation. You'll need to provide an email and create a password. It's quick and free!
I forgot my password. What do I do?
Click "Forgot Password" on the login page. We'll email you a link to reset your password.
How do I update my billing information?
Log into your account and go to "Account Settings" or "Billing" to update your payment method.
How do I access my favorites?
Click the heart icon (in the bottom-right corner of your screen) to view all templates you've marked as favorites. This makes it easy to find templates you love!
How do I download templates I've purchased?
Simply click on any template in your library and click the "Canva Template URL" to open it in Canva. From there, you can download it in various formats (PNG, JPG, PDF, MP4).
Seasonal & Holiday Collections
What seasonal content is available?
We create fresh seasonal collections throughout the year:
- Halloween templates
- Thanksgiving templates
- Christmas/Holiday templates
- New Year templates
- Valentine's Day templates
- Spring Market templates
- And more!
When are new seasonal templates released?
We typically release seasonal collections 4-6 weeks before major holidays to give you plenty of time to plan your marketing.
Can I get all holiday templates in one bundle?
Yes! Check out our Holidays Collection page where you can get all holiday content together at a special bundled price.
Suggested Captions
What are Suggested Captions?
For many templates, we provide pre-written social media captions that pair perfectly with the design. These save you time and help you post content faster.
How do I access Suggested Captions?
On product pages, look for "Suggested captions for this post" and click to expand. You'll see caption options you can copy and customize.
Can I modify the captions?
Absolutely! Our captions are suggestions. Feel free to personalize them to match your brand voice and specific message.
How-To Guides
Where can I find guides for using templates?
Many templates include a "How-To Guide" section that provides:
- Best practices for using the template
- Tips for customization
- Suggested use cases
- Publishing recommendations
Look for the "How-To Guide" section on product detail pages.
Do you have video tutorials?
We're constantly creating helpful content. Check our blog and resources section for tutorials, tips, and best practices for real estate marketing.
Technical Help
Why isn't a template loading in Canva?
Try these troubleshooting steps:
- Make sure you're logged into your Canva account
- Clear your browser cache and cookies
- Try a different browser
- Check your internet connection
- Contact us if the problem persists
The template looks different in Canva than on your site. Why?
Product preview images show what the template looks like with sample content. When you open it in Canva, you'll see the editable version with placeholder text and images ready for you to customize.
Can I download templates in different formats?
Yes! Once you open a template in Canva, you can download it in multiple formats:
- PNG (for social media)
- JPG (for photos/images)
- PDF (for print)
- MP4 (for videos/animations)
- GIF (for animated graphics)
What size are the templates?
Templates are optimized for their intended use:
- Social Posts: 1080x1080px (square)
- Stories/Reels: 1080x1920px (vertical)
- Carousel Posts: 1080x1080px per slide
- Print Assets: Varies (typically 8.5x11" or custom sizes)
Licensing & Usage Rights
Can I use templates commercially?
Yes! You can use templates for your real estate business, including commercial purposes like client work, listings, and promotional materials.
Can I resell or share templates?
No. Templates cannot be resold, redistributed, or shared with others who haven't purchased them. See our full License Agreement for details.
Do I own the templates I purchase?
You receive a license to use the templates, but SoSocial retains ownership of the original designs. Think of it like buying software—you can use it, but you don't own the source code.
Billing & Refunds
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and other payment methods through our secure payment processor.
Are templates refundable?
Digital products are generally non-refundable once downloaded. However, if you experience technical issues or aren't satisfied, please contact us at contact@besosocial.com and we'll work to make it right.
Will my subscription auto-renew?
Yes, subscriptions automatically renew at the end of each billing period unless you cancel. You can cancel anytime from your account settings.
How do I get a receipt or invoice?
Receipts are automatically emailed after each purchase. You can also access past invoices from your account dashboard.
Contact & Support
How do I contact support?
Email us at contact@besosocial.com
We typically respond within 24-48 hours during business days.
What should I include in a support request?
To help us assist you faster, please include:
- Your account email
- Template name or link (if applicable)
- Description of the issue
- Screenshots (if relevant)
- Browser and device information
Do you offer custom template design?
While we don't currently offer custom design services, our library is constantly growing. If you have suggestions for templates you'd like to see, we'd love to hear from you!
Can I request specific templates?
Absolutely! We love hearing what our community needs. Email your template ideas to contact@besosocial.com.
Tips for Success
How often should I post on social media?
For real estate agents, we recommend:
- Instagram: 4-7 posts per week + daily stories
- Facebook: 3-5 posts per week
- TikTok: 3-5 videos per week
Our templates make it easy to maintain a consistent posting schedule!
What types of content perform best?
Real estate audiences love:
- Listing showcases
- Market updates and statistics
- Local community highlights
- Real estate tips and advice
- Behind-the-scenes content
- Success stories and testimonials
How can I maintain brand consistency?
- Save your brand colors in Canva's brand kit
- Create a folder in Canva for your customized templates
- Use consistent fonts across all your designs
- Add your logo to templates where appropriate
- Develop a style and stick with it
Can I schedule posts in advance?
Yes! Tools like Later, Hootsuite, Buffer, or Meta Business Suite allow you to schedule social media posts in advance. Design your content in batches using our templates, then schedule them throughout the week.
Still Have Questions?
If you didn't find the answer you were looking for, we're here to help!
Email us: contact@besosocial.com
Response time: 24-48 hours (business days)
We're constantly updating this guide based on user feedback, so check back often for new tips and information!
Last Updated: October 2025
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